You agree and understand that our staff members are not under any obligation to help you over live chat, ticket or phone for anything outside of the scope of anything Nightowl Servers product or service related.
We have restricted our staff from the client control panel login. Customers are encouraged and to a degree expected to go through our tutorials as well as our knowledgebase to understand all features of respective control panels unless the service specifies otherwise i.e. services which include premium support.

Nightowlservers reserves the right to suspend, terminate, or cancel services and possible sales upon confirmed cases of agreement violations like the Service Level Agreement, harassment, threats, or illicit activity.

A conditional 3 day money back guarantee is provided on our services. Addons, extras, and other optional product options do not come under this guarantee.
Refund requests after 5 days will be refunded with account bound credit for value of any unused time.

Only first-time accounts are eligible for a refund.
If you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Any service interruptions or downtime due to scheduled maintenance by Nightowl Servers or our network providers will not count towards the uptime guarantee.
Nightowl Servers is not liable in any way for failure of third party services.

When cancelling a service with us, if you have used paypal as the method of payment you must confirm the removal the subscription in your paypal account, Nightowl Servers cannot do this for you.
Failure to do so will result in the subscription continuing and all overpayments will be assigned as credit to your account.
Overpayments are not refundable and can be used to purchase services with us.

Nightowl Servers reserves the right to accept or deny a premium support request for any reason. Premium support is not refundable once work has started on a premium support instance.
Nightowl Servers reserves the right to decide whether or not to issue pro-rated refunds under such circumstances.

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